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You might still be wondering.

• What is The Closet Valet?

  The Closet Valet is a premium wardrobe management service designed to extend your closet beyond the limits of your home. We provide a white-glove experience, including professional pickup, climate-controlled storage, digital cataloging, and on-demand delivery of your garments. Through your secure online dashboard, you can view your stored items and request their return at any time.

• How is The Closet Valet different from self-storage units?

  Unlike traditional self-storage units designed for general household items, The Closet Valet is a specialized wardrobe management service dedicated to storing clothes, shoes, and bags with the care they deserve.

  The key difference is convenience. Our service eliminates the hassle of doing it yourself. With self-storage, you have to commute to store or retrieve your items, sort through boxes or suitcases, and figure out how to organize everything on your own. At The Closet Valet, we take care of it all. Our professional butlers handle the entire process, from pickup to organization, and when you need an item, you don’t have to dig through storage or travel to a facility. Simply request it, and we’ll deliver it directly to your doorstep.

  Self-storage also presents another challenge: out of sight, out of mind. Most storage units are not digitized unless you take the time to manually inventory your items, and keeping clothes in boxes or suitcases makes it difficult to track and access what you own. The Closet Valet solves this by digitizing your wardrobe, allowing you to view and manage your stored items effortlessly through your online closet.

  Most importantly, we provide a garment care focus. Our facility maintains optimal conditions specifically for clothing, with temperatures set between 18-21°C and humidity levels controlled between 45-55%. This protects your garments from moisture, dust, and pests, preventing deterioration over time. Additionally, storing clothes in airtight boxes or suitcases can be damaging, as fabrics need proper air circulation to remain in good condition. At The Closet Valet, we ensure all garments are stored in a breathable environment, preserving their quality for years to come.

• Which areas do you currently serve?

  At this time, we provide our services exclusively in Dubai. We are continuously expanding, so stay tuned for updates!

• How do I sign up for The Closet Valet?

  Signing up for The Closet Valet is easy:

  1. Join the Waiting List – Visit our website and register your interest by signing up for our waiting list.
  2. Account Creation – Once a spot becomes available, we will create your account and notify you.
  3. Choose a Package – Log in and select the storage package that best suits your needs.
  4. Schedule a Pickup – Book a convenient pickup date through your account dashboard.
  5. Prepare Your Items – Ensure your items are clean and set aside for pickup.
  6. Access Your Digital Wardrobe – Once stored, log in to your secure online account to view and request your items for delivery anytime.

  Join the waiting list today to secure your spot! Click Here

• What types of items can be stored?

  We offer tailored storage solutions based on three packages, designed to accommodate different types of wardrobe needs:

  • Essentials: Perfect for everyday wear and seasonal pieces, including jackets, coats, suits, dresses, blouses, trousers, skirts, and casual wear. Each item is inspected, digitally cataloged and stored individually for quick access. Underwear socks and accessories such as ties belts are not included.
  • Luxe: Designed for specialty garments and high-value pieces, such as furs, bridalwear, evening gowns, couture dresses, and luxury handbags. Items are stored with premium care, including acid-free tissue wrapping to ensure longevity.
  • Keepsake: A non-digitized storage option for sentimental items, such as baby clothes, maternity clothes, memory garments, or seasonal bulk storage. Items are stored in a 34x51x28 cm box (fits approx. 40 t-shirts) without individual inspection.

  This way, whether you're storing daily essentials, treasured luxury items, or sentimental keepsakes, The Closet Valet provides the perfect storage solution tailored to your needs.

• How Many Items Can I Store?

  Our storage packages are flexible, allowing you to choose a mix of different options based on your needs. You do not have to subscribe to all packages, you can select what works best for you. For example, you can store 5 Essentials items and 1 Luxe item under a single subscription.

  Here’s how our storage limits work:

  • Essentials: Store between 5 to 200 items (in increments of 10).
  • Luxe: Store between 1 to 50 items (in increments of 1).
  • Keepsake: Store between 1 to 50 boxes (in increments of 1).

  Each package includes secure storage, climate control, and professional handling, with additional charges applied if you exceed your selected package limit.

• How does the pickup process work?

  Our pickup process is simple and hassle-free—you book, and we take care of everything with our white-glove service.

  1. Pickup at Your Convenience
     • On your scheduled day, our professional butler arrives to pack, inspect, and document your items before transporting them to our facility.
     • Please ensure your items are clean and set aside, and provide space for our team to carefully inspect and photograph them.
  2. Processing at Our Facility
     • Each item is inspected and photographed flat-lay style for clear documentation.
     • Items are securely stored and cataloged.
  3. Digital Wardrobe Update
     • Within 7 working days, your items will be uploaded to your online dashboard with images and detailed descriptions.
     • If your items require dry cleaning or special care, processing time may take longer.

  This ensures secure storage, professional care, and easy access to your wardrobe anytime you need it.

• How do I access my items?

  You can access your items anytime through your secure online account: https://theclosetvalet.com/my-account/. Simply log in and browse through your digital wardrobe to view and manage your stored pieces. When you need an item, just select it for delivery, schedule your preferred timing, and our on-demand service will bring it to your doorstep.

• Can I request specific items to be returned on demand?

  Yes! Through your digital dashboard, simply select the items you need, schedule a drop-off, and our butler will deliver them to your preferred location. Requests can be scheduled as early as the next working day, ensuring quick and convenient access to your wardrobe whenever you need it.

• Can I retrieve multiple items at once?

  Yes, you can request a single item or multiple items based on your needs. This allows you to rotate your wardrobe seasonally or retrieve select pieces whenever required.

• Do you offer dry cleaning or special care services?

  We ask that all items be clean before storage. However, we can facilitate dry cleaning through third-party providers at an additional cost.

• Can I send my driver to pick up my items?

  No, for security and privacy reasons, we do not allow external individuals to access our facility. However, our trained butler will personally handle the drop-off and ensure your items are delivered according to your scheduled request

• What Is the Pricing for the Packages?

  Our pricing is based on the selected package and the number of items stored, with a sliding scale—the more you store or the longer your subscription, the lower the cost per item!

  • Essentials: Ranges from AED 35/item/month down to AED 10/item/month based on quantity.
  • Luxe: Ranges from AED 150/item/month down to AED 100/item/month based on quantity.
  • Keepsake: Ranges from AED 50/box/month down to AED 40/box/month based on quantity.

  We also offer discounted rates for long-term commitments:

  • 6-month plan: Enjoy a 10% discount.
  • 12-month plan: Enjoy a 20% discount.

  This flexible pricing ensures you get the best value whether you're storing a few items or an entire wardrobe.

• What subscription durations do you offer?

  We offer flexible subscription plans to suit your needs, with options for monthly, 6-month, and 12-month commitments:

  • Monthly Plan – A pay-as-you-go option with the flexibility of a month-to-month commitment.
  • 6-Month Plan – Commit to 6 months and receive a 10% discount on your subscription.
  • 12-Month Plan – Commit to 12 months and enjoy a 20% discount, offering the best value.

  All plans are paid in advance and automatically renew based on their cycle. Each subscription includes transfer credits that can be used for pickups and deliveries, ensuring seamless access to your stored items.

• How many transfer credits do I get?

  Each subscription includes credits for pickups and drop-offs:

  • 1-month plan: 1 transfer credit per month.
  • 6-month plan: 6 credits.
  • 12-month plan: 12 credits.

  Credits roll over indefinitely as long as your subscription remains active.

• Can I purchase additional transfer credits?

  Yes! Additional credits can be purchased as needed:

  • 5 credits: AED 75
  • 10 credits: AED 150

• Do transfer credits expire?

  No, as long as your subscription remains active. However, purchased transfer credits are non-refundable.

• What happens if I exceed my storage limit?

  Our butler will inform you of your storage limits at the time of pickup. If you have reached your limit, you can upgrade your subscription to accommodate more items. The pricing for the upgrade will be adjusted based on a prorated rate for the remaining billing period. The upgrade will also initiate a new billing period starting from the date of the upgrade.

• How can I upgrade my subscription?

  Upgrades can be performed online through your account dashboard. The pricing will be adjusted based on a prorated rate for the remaining billing period. The upgrade will also initiate a new billing period starting from the date of the upgrade.

• How can I downgrade my subscription?

  To downgrade your subscription, you must contact us directly via email to info@theclosetvalet.com. Downgrade requests will be processed as per the terms outlined in your subscription agreement.

• What is your refund policy?

  • Subscription fees are non-refundable once the billing cycle begins.
  • Upgrades – Any payments made toward the previous plan are prorated and credited to the new plan.
  • Downgrades or early termination – No refunds.
  • Transfer credits – Non-refundable but remain valid as long as your subscription is active.

• What types of payment methods do you accept?

  We only accept online credit card payments via the Stripe payment gateway.

• What are your collection and delivery timings?

  Our collection and delivery timings are as follows:

  • Monday to Friday: 10:00 AM – 5:00 PM
  • Saturday: Deliveries only, 10:00 AM – 5:00 PM
  • Booking Deadline: Schedule by 11:59 PM for next-day service.

  Please note that we do not operate on national holidays. Subscribers will be notified in advance via email regarding any holiday closures or schedule adjustments.

• What if I have an urgent delivery request?

  For special arrangements outside standard hours, please contact our concierge hotline. Urgent requests are subject to availability.

• How do you ensure the safety of my items?

  We take the safety and security of your items very seriously. Our temperature and humidity-controlled facility is designed to maintain optimal conditions, protecting your garments from moisture, dust, and pests to prevent deterioration over time. With 24/7 CCTV surveillance, your items remain safeguarded at all times. Each piece is handled with white-glove care by our trained professionals, ensuring meticulous inspection, cataloging, and preservation. For added peace of mind, we also have comprehensive insurance coverage, protecting your wardrobe against unexpected events such as fire or flood. At The Closet Valet, we ensure that your garments are stored in a secure, climate-controlled environment, preserving their quality, integrity, and longevity.

• How does insurance work for my stored items?

  We maintain in-transit and facility insurance that covers your stored items against fire, theft, and water damage, subject to our detailed terms and conditions.

  For high-value items, we strongly recommend that you include them under your own home insurance policy for additional protection, as our coverage has predefined limits.

• Do you offer international shipping or storage options?

  At the moment, we do not offer international shipping or storage services.

• Can I store seasonal decorations or household textiles?

  Currently, we only offer storage for clothing items, shoes, and bags.

• Can I pause my subscription?

  No, pausing a subscription is not possible, as we continue to store your items in our facility during your subscription period.

• Can I Transfer My Subscription to Someone Else?

  No, subscriptions are non-transferable as they are linked to your personal account and stored items. If someone else wishes to use our services, they would need to sign up for their own subscription. However, if you need assistance with a unique situation, feel free to contact our support team to discuss possible options.

• Do you offer corporate packages?

  No, we do not currently offer corporate storage solutions. However, if you have specific requirements, feel free to contact us, and we’d be happy to discuss potential options.

• How do I contact customer support?

  You can reach us through any of the following channels:

  • Email: info@theclosetvalet.com
  • Contact Form: theclosetvalet.com/contact
  • WhatsApp: If you are a subscriber, you can contact the butler directly via WhatsApp.